Feedback

In order for us to continually improve our services and respond to patient needs, we welcome feedback, comments and suggestions. If you have any ideas about how we can do something better please let us know.

We welcome positive feedback, but if you have a complaint please let us know as soon as possible using the contact details below. We will do our upmost to resolve any issues quickly.

To submit feedback, you can use one of the following options:

Email: smiletogether.feedback@nhs.net

Call us: 0333 405 0290

Write to us: Feedback, Smile Together Dental CIC, Truro Health Park, Infirmary Hill, Truro, TR1 2JA

How do I request a copy of my dental records?

As a patient, you have the right to:

  • Confidentiality – Under the Data Protection Act 1998, the Human Rights Act 1998 and the Common Law Duty of Confidentiality (the Disability, Equality and Race Relations Acts may also apply)
  • Ask for a copy of all records about you – These will be held in paper or electronic form (you may have to pay a fee)
  • Choose someone to make decisions about your healthcare – If you become unable to do so (this is called ‘a power of attorney’). We have a duty to:
    • Maintain full and accurate records of the care we provide;
    • Keep records about you confidential, secure and accurate;
    • Provide information in a format that is accessible to you (for example, in large type if you are partially sighted).

For more information please visit: www.ico.gov.uk

To request a copy of your information please contact us using one of the following options:

Email: smiletogether.infogov@nhs.net

Call us: 0333 405 0290

Write to us: Information Governance Team, Smile Together Dental CIC, Truro Health Park, Infirmary Hill, Truro, TR1 2JA