Quality & Compliance

We are committed to the health, safety and welfare of our employees, patients and visitors, ensuring we adhere to all Health and Safety regulations, laws and policies.

Our team of dedicated and highly trained professionals are our most important asset. With a bespoke Training Academy and focus upon their continuous professional development, our team members not only gain the right skills to reach their full potential but continuously innovate to improve standards of patient care. We are proud of our well-trained and skilled workforce which is so fundamental in the delivery of high quality, safe and effective care for all patients who visit us.

We are an employee-owned community interest company in which our employees can become shareholders and have a genuine voice in our organisation to influence service provision and improvement to enhance patient care. Structurally, to ensure quality and compliance, we have:

  • Quality Committee – led by clinical colleagues and managers who ensure we have the appropriate governance, policies, risk management and compliance structures in place, and which includes Board level clinical representation
  • Management team – responsible for the day-to-day management of our organisation
  • Staff Council – of elected shareholder representatives, including representation at Board level, who regularly consult with colleagues and ensure their views are represented

We are registered and regulated by the Care Quality Commission (CQC) who monitor our organisation on a regular basis, continuously gathering information between formal inspections, to ensure we are performing to the highest standards. (See what the CQC say about our practice at Truro Health Park here.)

Our Dentists, Dental Hygiene Therapists and Dental Nurses are all registered dental professionals who follow the General Dental Council (GDC) standards for the dental team. The GDC are committed to protecting patients and regulating the dental team.

Smile Together regularly carries out internal audits to monitor and review quality and compliance, including through patient satisfaction surveys. This information is collated and reviewed on a regular basis including into a Quality Report which is formally presented to the Board of Directors every 6 months as well as the Quality Committee, Management Team and Staff Council.

Successes are celebrated and improvements implemented wherever possible as the aim of Smile Together and its services such as West Country Dental Care is continuous improvement and Caring, Quality Dentistry for Cornwall and the Isles of Scilly.  Read more about Smile Together here.