FAQ’s

What do I need to bring with me?

  • A list of any medication you are taking
  • Proof of exemption from payment for treatment (if relevant)
  • Cash or debit card to pay for treatment (if not exempt)

What can I expect at my appointment?

On arrival you will be asked to fill in a medical history form and an NHS payment form. You will be asked for payment or proof of exemption. The dentist will then call you in to the surgery and will ask you some questions about your general health, the forms you have completed and the reason for your visit.

The dentist will then begin assessing your problem and may need to undertake some tests such as an x-ray. The dentist will then diagnose the problem and discuss the treatment options with you. Once you have agreed on an option the dentist will start the treatment.

The dentist will be assisted by a dental nurse at all times. Once your treatment is completed you may be given post-operative instruction and you will be discharged.

Will I need to come back for treatment?

Not normally, however it may be necessary to make you another appointment to continue and complete your treatment or you may be referred to another service, normally a specialist secondary service.

Can I come back for regular check-ups?

Unfortunately we are not able to provide regular dental treatments as we are here to provide emergency care for people without a dentist who are in pain. To register with an NHS dentist, please call 0333 006 3300 or email devondentalhelpline@nhs.net

What classifies as an emergency appointment?

To qualify for an emergency appointment during working hours (08:30am – 17:00pm) you must meet the following criteria:

  • Not registered with a high street dentist;
  • Have dental pain due to lost filling, a broken tooth or a loose crown, suffering from bleeding, swelling or trauma (this list is not exhaustive). We are unable to provide new crowns, bridges or dentures; this includes repairs through this service.

To qualify for emergency treatment out of hours (Mon-Fri 17:30pm – 19:30pm Weekends and Bank Holidays 09:00am – 16:30pm) you must meet the following criteria:

  • Bleeding
  • Trauma
  • Swelling

Due to the available resources, if you are offered an emergency appointment and subsequently attend without meeting the above criteria when making the appointment, you may be turned away.

How do I make an appointment?

To make an appointment please call our call centre on: 0333 405 0290. Please note, that if you are calling during busy periods then you may be put in a call queue, but our team will answer your call as soon as they are free.

How far will I have to travel to my appointment?

Due to availability, you may be offered an appointment that isn’t at your nearest clinic.

Can I eat and drink after my treatment?

The dentist will advise you about eating and drinking at the end of your appointment, as it is dependent on the treatment you have had. We advise that you eat as normal prior to your dental appointment.

What can I do if I am not happy about my treatment?

In order for us to continually improve our services and respond to patient needs, we welcome feedback, comments and suggestions. If you have any ideas about how we can do something better please let us know.

We welcome positive feedback, but if you have a complaint please let us know as soon as possible using the contact details below. We will do our upmost to resolve any issues quickly.

To submit feedback, you can use one of the following options:

Email: smiletogether.feedback@nhs.net

Call us: 0333 405 0290

Write to us: Feedback, Smile Together Dental CIC, Truro Health Park, Infirmary Hill, Truro, TR1 2JA

How do I request a copy of my dental records?

As a patient, you have the right to:

  • Confidentiality – Under the Data Protection Act 1998, the Human Rights Act 1998 and the Common Law Duty of Confidentiality (the Disability, Equality and Race Relations Acts may also apply)
  • Ask for a copy of all records about you – These will be held in paper or electronic form
  • Choose someone to make decisions about your healthcare – If you become unable to do so (this is called ‘a power of attorney’). We have a duty to:
    • Maintain full and accurate records of the care we provide;
    • Keep records about you confidential, secure and accurate;
    • Provide information in a format that is accessible to you (for example, in large type if you are partially sighted).

For more information please visit: www.ico.gov.uk

To request a copy of your information please contact us using one of the following options:

Email: smiletogether.infogov@nhs.net

Call us: 0333 405 0290

Write to us: Information Governance Team, Smile Together Dental CIC, Truro Health Park, Infirmary Hill, Truro, TR1 2JA